Our advice is to separate the complaints by: Complexity. Urgency. These three New Zealand Number Data should give you a clear idea of how important an issue is and how soon you need to address it. In this regard, CRM solutions can be your best ally, as such software can help you set up your customer service with a proper structure. Furthermore, remember to listen to your employees as they have hands-on experience, which can be quite useful.
Have an experienced customer service manager A good customer service manager will do you a world of good on multiple fronts. Not only will you have a better response time, but your customers will experience an overall better rapport with your employees. This leads to good reviews and further recommendations. So, don't shy away from having a top-notch customer service manager. Know that this is a stressful position that requires people skills as well as organizational skills, especially if you want to implement a good training program for new employees.