CDP stands for Customer Data Platform

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rahim
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Joined: Thu Feb 01, 2024 3:09 am

CDP stands for Customer Data Platform

Post by rahim »

The term is used very differently. We understand this to be a 360-degree user view that allows interaction with the user/customer in real time based on the event streams and enables data exchange with marketing automation or CRM solutions.What do you think is the biggest difference between a CDP and a CRM or marketing automation tool?In contrast to a CRM system, a CDP also works with anonymous users, whereby the event stream is used by visitors in real time for dynamic segmentation and to interact with the users.

This typically also requires additional data DB to Data on users/customers, so there is also proximity to the data warehouse. What is often misunderstood: A CDP is not a marketing automation solution. For example, it does not send emails, but rather supplies the email tool with (real-time) information.Does a CDP solution make sense for every company?A CDP only makes sense if there is a certain amount of traffic on e-shops or web platforms that visitors can identify via login.

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What do you see as the advantages of integrating a CDP?A CDP enables personalized interaction with users in real time and the orchestration of different marketing channels by linking multiple tools. New channels/tools can be connected quickly, ensuring a high level of flexibility. Exactly what marketing managers want today…Can these CDPs be easily integrated into a company's existing infrastructure?Yes, that is one of the great strengths of a CDP: existing solutions in data management.
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